Frequently Asked Questions
Is each piece truly one-of-a-kind?
Yes. At Talokan, every creation is unrepeatable. We don’t work with molds or mass production. Each animal, symbol, or form is born from the vision of an artisan who channels intention, spirit, and story into every hand-placed bead or carved detail. What you receive is not just art—it’s a message from the heart.
How long does shipping take?
If your piece is available, we ship it within 3 to 5 business days. For made-to-order creations, please allow 2 to 4 weeks. We believe in delivering something sacred, not something rushed. Every package carries a fragment of soul and time.
How do I know it’s authentic?
We work directly with artisans from various Mexican traditions—Huichol, alebrijes, and others—always honoring their techniques, symbols, and creative freedom. Each piece includes a certificate of authenticity and, when possible, a small note sharing the story or animal spirit behind it.
What if my piece arrives damaged?
We pack each piece with great care—layers of protection, firm casing, and soft interior wrapping—so it almost always arrives in perfect condition. But if anything happens, don’t worry. We’ll repair or replace it with love. What matters is that the message reaches you whole.
Can I request a custom piece?
Yes. Sometimes a symbol calls to you, and it deserves to be born. Write to us with your vision or the animal spirit that speaks to your heart, and we’ll co-create it with one of our artisans. It’s not just a commission—it’s a shared ritual.